The short answer: At Skin + Wax Clinic, your first skin consultation is free for new clients. We talk through your skin and your goals, use our Observe Skin Scanner to look at what’s happening beneath the surface, and map out a plan that suits you. There’s no pressure to book anything on the day.
If you’ve been putting off a skin appointment because you’re not sure what happens, or you’re worried it’ll turn into a hard sell, this guide is for you.
What is a skin consultation?
A skin consultation is a one-on-one conversation with a trained skin professional about your skin concerns, history and goals. It’s the starting point for any good skin plan. Instead of guessing which treatment you need, we look at your skin first and then recommend what makes sense.
Is the first consultation really free?
Yes. New clients receive a free Observe Skin Scanner consultation at Skin + Wax Clinic. We believe you should understand your skin and your options before you spend a cent on treatments.
That matters because a lot of people tell us the same thing: they’re not sure if treatments are “worth it” for them. A free first step lets you find out, with no commitment.
What is the Observe Skin Scanner?
The Observe Skin Scanner is a technology-backed skin analysis tool we use at your first visit. It helps us look beyond what’s visible in the mirror, so we can talk about your skin with real information rather than assumptions.
Think of it as a starting point for a conversation. You’ll see what we see, and we’ll explain it in plain language, not jargon.
What happens step by step?
Here’s what a first visit looks like:
- A warm welcome. You’ll be greeted at the clinic in Pialba Place, and we’ll get you settled.
- A chat about you. We ask about your skin concerns, your current routine, your lifestyle and what you’d like to achieve.
- Your skin scan. We use the Observe Skin Scanner to assess your skin.
- Honest advice. We explain what we’re seeing and which options could help, whether that’s a facial, Dermapen 4, HIFU, IPL or simply a better home-care routine.
- Your plan. If you’d like one, we outline a structured Skin Plan. If you’d rather go home and think about it, that’s completely fine.
Do I have to book a treatment on the day?
No. Our job at the consultation is to educate, not pressure. Take the information home, talk it over, and book when you’re ready.
Will it hurt, and will I have downtime?
A consultation itself involves no treatment, so there’s no discomfort and no downtime. If we do recommend a treatment later, we’ll explain what to expect first, including how it feels and how your skin may look afterwards. For example, HIFU can feel like mild discomfort or warmth with no downtime, while Dermapen 4 usually leaves mild redness for 24 to 48 hours.
How much do treatments cost after my consultation?
We’d rather you know upfront. As a guide, prices start from:
- HIFU: $217
- Dermapen 4: $299
- Circadia or Murad facials: $165
Your recommended plan will depend on your skin, and we’ll talk through costs openly so there are no surprises. Many clients start with a single facial and build from there.
Why do people trust Skin + Wax Clinic with their skin?
Skin + Wax Clinic was founded in 2013 by Tammy Wakely, who has been in the beauty industry since she was 16 and has more than 20 years of experience. Tammy is an award-winning paramedical skin technician who previously owned a salon in the UK.
Her own lifelong battle with cystic acne is the reason the clinic exists. Tammy knows what it feels like to try product after product and still not feel understood. That experience shapes how we listen to every client who walks in.
Our recognition includes:
- ABIA QLD Salon of the Year 2025
- Circadia Clinic of the Year 2025
- Circadia Clinic of the Year Queensland 2026
- Fraser Coast Business & Tourism Awards 2025 (Professional Services)
- Murad Excellence Award 2026
- Phorest 5-Star Client Experience Award 2026
- National beauty awards five years running
- 4.9 stars on Google with 1,000+ reviews
What should I bring or do before my appointment?
Just yourself. It helps to have a rough idea of what bothers you most about your skin and any products you currently use. If you’re not sure, that’s okay, we’ll work it out together.
Where are we and when are we open?
Skin + Wax Clinic is at Shop 44, Pialba Place, Cnr Hunter St & Old Maryborough Rd, Pialba (Hervey Bay) QLD 4655.
- Monday, Tuesday, Wednesday, Friday: 9am to 5pm
- Thursday: 7:30am to 7pm
- Saturday: 8:30am to 4:30pm
- Sunday: closed
Frequently Asked Questions
Is the skin consultation at Skin + Wax Clinic free? Yes, the Observe Skin Scanner consultation is free for new clients.
Do I need to know what treatment I want before I come in? Not at all. Most people come in with a concern, like breakouts, fine lines or pigmentation, rather than a treatment name. We help you find the right fit.
Will I be pressured to buy treatments or products? No. We give honest advice and you decide what’s right for you, and when.
How do I book my first consultation? You can book online in a few taps or call us on 07 4325 4060.
Ready to Start?
Your skin deserves a plan built around you.
Click here to book your free Observe Skin Scanner consultation online or call us on 07 4325 4060.
We’d love to meet you.